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In our last newsletter, we told you how IBM had spent the last 8 years creating AskHR--an automated chatbot capable of answering 94% of simple asks. And while IBM’s innovation is sure to create efficiency, it is likely already obsolete. That’s because new generation of AI agents are in an arms race to remake customer support. Today, we explore a workflow from Chatbase: fully bootstrapped, $0 to $6m ARR in 2 years, and they’re now serving 9000+ businesses. Chatbase not only answers queries, it performs actions that don’t need to be discreetly pre-programmed, taking automated support to the next level. 
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Building an AI chatbot to answer product questions from content is an obvious time saver. But as chatbot companies quickly solved this equation, some began to ask what else these bots could handle. Turns out, with Stripe, CRM and other integrations, most support tasks can be solved in seconds.
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› Build personalized chatbots for any website in seconds, train them on your content and give them access to your stack.
› Connect to Stripe to let AI handle refunds, cross-sells and subscription issues..
› Connect to CRM to update customer records and personalize responses.
› Once you’ve solved their problem, ask for a review on Google Business Platform, and track star rating increases to gauge ROI.
› Create your chatbot for free, add data sources like files, text and website pages, customize design and behavior, and deploy.
› Configure actions like checking order status, rescheduling appointments or processing refunds.
› Create custom actions for more complex workflows.
› Add a conclusion flow passing satisfied users to leave reviews and passing dissatisfied users to a human agent or support ticket.
The most obvious answer is headcount. IBM’s massive restructuring just covered content already in the manual. But when online payments company Klarna built their AI chatbot (fed by OpenAI, like Chatbase), it handled 2.3 million conversations in its first month--equivalent to 700 full-time agents. Klarna also reduced resolution times by 9 minutes and reduced repeat inquiries by 25%. And with shopping and payment assistance like a Stripe integration, the company estimates it drove $40 million in profit improvement since its inception.
Want to build something like this for your business? ➡️ We can help ➡️
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